Web Architecture Matt | 30 May 2007 08:28 am
Websites That Suck … bankofamerica.com
Last night I signed up for a checking account online at bankofamerica.com. As I was filling out the form, I realized that I needed an account number that I didn’t have handy. So I went to look for it. By the time I got back my session had timed out and I got a message that I was being logged out. No problem, I understand this is a security measure.
Problem 1: As I went back into the site to start my application again, BOA refused to let me start another application because I already had another one started. Wait a sec, you’re the one that dumped me out of that! I had to help BOA clear my session by closing and reopening my browser. Somewhat annoying since I had other stuff open.
Problem 2: Now here’s the big one. I log into the bankofamerica.com site today in order to pay a credit card that is due in a few days. On login, the BOA site says that it’s going to help me hook up my new checking account to my creditcard account and asks me for my debit card number and pin number. Oh you mean the debit card and pin number that I’ll get in the mail in 7 to 10 days. I don’t have that, I’ll cancel. Hmm, that takes me to the homepage. Try again, I’ll continue … homepage again. So there is no way for me to login to my account to pay my credit card bill online until I get this debit card in the mail. Ouch.
